Please review our policies. Select a tab to read each one.
Effective September 8, 2026
These Terms of Service ("Terms") form a binding agreement between AFP Desk, a sole proprietorship based in the State of Texas ("AFP Desk", "we", "us"), and the company that opens an account ("Customer", "you").
You accept these Terms by typing your name and clicking to accept, by creating an account, or by using any AFP Desk service. Typing your name and clicking to accept has the same legal effect as a handwritten signature under the federal E-SIGN Act and the Texas Uniform Electronic Transactions Act, and no separately signed copy is required. By accepting you confirm that you are authorized to enter this agreement on behalf of your company, and that the company you represent is bound by it.
Our Privacy Policy and Subscription Policy are part of this agreement. Where they conflict with these Terms, these Terms control — except on billing, where the Subscription Policy controls.
What you receive depends on what you subscribe to.
We may add, change or remove features. We will not materially reduce a service you are actively paying for without reasonable notice.
You are responsible for the accuracy of your signup information, for keeping credentials confidential, and for everything done under your account — including by users you invite. Tell us at contact@afpdesk.com immediately if you suspect unauthorized access. Accounts are for your company only; do not share logins or resell access.
Our dispatch, safety and monitoring services depend on access to accounts you hold with third-party systems ("Connected Accounts"). Depending on the services you buy, these include:
You grant access by adding AFP Desk, or a named AFP Desk dispatcher, as a user or dispatch agent under your own account in each system.
You represent and warrant that, for every Connected Account:
Driver monitoring, telematics and camera data. Geotab and Netradyne collect information about identifiable drivers — location, driving behavior, hours of service, and in Netradyne's case in-cab and road-facing video and driver-safety scoring. That monitoring program is yours, not ours. You decide what to deploy, what it records, and how it is used. You represent and warrant that, before granting us access, you have given your drivers every notice and obtained every consent and authorization required by law — including under state biometric privacy laws such as the Texas Capture or Use of Biometric Identifier Act and the Illinois Biometric Information Privacy Act, state and federal video, electronic-monitoring and wiretap laws, and any applicable collective bargaining agreement — and that you will maintain those consents.
We access this data only to deliver the services you purchased. We do not download, export or retain camera video, and we do not use driver video, telematics or safety scores to train any model. We do not make employment, disciplinary or safety determinations about your drivers; anything we surface from these systems is information for you to act on.
We are not affiliated with, endorsed by, or acting for Amazon, Geotab, Netradyne or any other Connected Account provider. Your relationship with each is yours alone and is governed by your own agreements with them. We are not responsible for their decisions, outages, interface changes, account suspensions, pricing, or for your scorecard, performance or pay outcomes. If any of them changes or restricts its systems in a way that degrades or ends a service, we may modify or discontinue that service.
You will defend and indemnify us against any claim arising from the access you grant us, from any Connected Account, from your driver-monitoring program, or from your agreements with those providers.
For Dispatch Pro, Safety Pro and Dispatch Pro+, our personnel will contact your drivers by phone call and text message using the contact information you provide, acting on your behalf and at your direction.
You represent and warrant that you have obtained all consents required by law — including under the Telephone Consumer Protection Act and equivalent state laws — for AFP Desk to call and text those drivers at the numbers you supply on your behalf; and that you will maintain those consents, keep the numbers current, and pass any opt-out request to us promptly. You will defend and indemnify us against claims arising from communications made to numbers or people you supplied.
We do not record calls with your drivers.
These SMS Terms apply to the AFP Desk schedule text messaging program (the "Program"), operated by AFP Desk, a sole proprietorship based in the State of Texas.
Program description. AFP Desk lets a trucking company (the Customer) send work-schedule text messages to its own drivers. The messages are sent by AFP Desk on the Customer's behalf and contain information such as the driver's trip days, start times and trip types for the coming week. The messages are informational only. AFP Desk does not send marketing or promotional texts through this Program.
How you opt in. By giving your mobile number to your employer for work scheduling and agreeing (verbally or in writing) that your employer may text your schedule to that number, you opt in to receive Program messages. The Customer is responsible for obtaining each driver's consent to receive these messages at the number supplied, and must confirm in the AFP Desk app that it has done so before it can send a schedule by text. Consent to receive text messages is not a condition of any purchase or of using any AFP Desk service.
Message frequency. Message frequency varies with how often the Customer publishes or changes a schedule, typically about one message per driver per week.
Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive, depending on your plan.
How to opt out. Reply STOP to any message at any time to stop receiving messages. You will receive one confirmation message, and no further Program messages will be sent to that number. Reply START to resume. You may also tell your employer to remove your number.
Help. Reply HELP for help, or contact AFP Desk at contact@afpdesk.com.
Supported carriers and availability. The Program is available on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.
Privacy. Your mobile number and opt-in status are handled under our Privacy Policy. We do not sell your mobile number or SMS consent, and we do not share them with third parties or affiliates for their marketing or promotional purposes.
You own the operational data you upload or generate: schedules, drivers, trucks, loads, dispatch logs, reports and payroll output. You grant us a non-exclusive license to host, process, transmit and display that data solely to provide the services, support you, and meet legal obligations.
We may create and use de-identified and aggregated data — data that does not identify you, your drivers or your company — to operate, secure, benchmark and improve the services. That data is ours.
You may export your operational data at any time from your workspace.
You remain the motor carrier. Nothing in these Terms transfers any regulatory duty to us. You are solely responsible for:
Our personnel act as your service provider — not as your employees, agents or partners — and do not become co-employers of your drivers. Recommendations, dispatch decisions and alerts we provide are operational assistance, not legal, safety, tax or compliance advice. You must review and verify anything that matters.
You will not: access another customer's data; probe, scan or interfere with the platform's operation or security; reverse-engineer, decompile, copy or create derivative works of the platform; scrape or bulk-extract from it other than through your own export tools; resell, sublicense or provide the services to third parties; use the services to build a competing product; or use them unlawfully or to harass any person.
The services are operational tools. They are not a safety system, not an emergency service, and not a guarantee of any outcome.
Monitoring and alerts depend on third-party systems we do not control, including Amazon Relay, browser sessions, internet connectivity, email providers and mobile carriers. Alerts may be delayed, duplicated, inaccurate, or may not arrive at all. Managed dispatch is delivered by people, during the hours you purchase, and only during those hours. We do not guarantee uninterrupted or error-free service, that any load will be covered, that any alert will be delivered or acted on, or that any schedule, payroll or report calculation is free of error.
Do not rely on the services as your only means of monitoring your fleet, your drivers' safety, or your compliance obligations.
AFP Desk owns the platform, software, interfaces, documentation, alert logic and thresholds, dispatch methods and playbooks, and all related intellectual property. You receive a limited, revocable, non-exclusive, non-transferable right to use the services during your subscription. If you send us feedback or suggestions, we may use them without restriction or payment.
Each party will protect the other's non-public business information with at least reasonable care and use it only for this agreement. This does not cover information that is public, already known, independently developed, or lawfully received from a third party. Either party may disclose where legally compelled, after giving notice if permitted.
Fees, trials, billing cycles, cancellation and refunds are set out in the Subscription Policy, which is incorporated here. You authorize us and our payment processor to charge your payment method on the terms described there.
We may suspend or terminate your access if you breach these Terms, if your payment fails, if required by law, or if your account creates a security or operational risk. Where practical we will give notice first. You may cancel at any time under the Subscription Policy.
On termination your right to use the services ends. Your workspace enters a 30-day recovery window during which access is suspended but data is retained and can be restored on request. After that window the workspace and its data are permanently deleted and cannot be recovered. Export anything you need before you cancel.
The services are provided "as is" and "as available", with all faults and without warranty of any kind. To the fullest extent permitted by law we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or trade usage.
To the fullest extent permitted by law:
These limits apply to every theory of liability and survive any failure of a remedy's essential purpose. They do not apply to a party's fraud or willful misconduct, or to anything that cannot be limited by law.
You will defend, indemnify and hold harmless AFP Desk and its personnel against any claim, loss, liability, fine and expense (including reasonable attorneys' fees) arising from: your use of the services; your data; your Amazon Relay account and your agreements with Amazon; your communications with drivers and the consents behind them; your employment of and dealings with your drivers and staff; your regulatory compliance; or your breach of these Terms.
Please read this section carefully. It affects how disputes are resolved.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Informal resolution first. Before filing anything, email contact@afpdesk.com describing the dispute. Both parties will try in good faith to resolve it for 30 days.
Binding arbitration. Any dispute not resolved informally will be settled by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The Federal Arbitration Act governs. Arbitration will be conducted remotely, by videoconference or on documents; if an in-person hearing is required it will be held in the Texas county in which AFP Desk maintains its principal place of business. The arbitrator decides all issues, except that a court decides whether the class waiver below is enforceable.
Class action and jury waiver. Disputes will be brought only in an individual capacity. You and AFP Desk waive any right to a jury trial and any right to bring or participate in a class, collective, consolidated or representative action. If the class waiver is held unenforceable as to a claim, that claim proceeds in the state or federal courts of the Texas county in which AFP Desk maintains its principal place of business, and the rest of this section still applies to every other claim.
Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek temporary or permanent injunctive relief in the state or federal courts of the Texas county in which AFP Desk maintains its principal place of business to protect intellectual property or confidential information. Both parties consent to that jurisdiction and venue.
Time limit. Any claim must be filed within one (1) year after it arises or it is permanently barred, to the extent the law allows.
Changes. We may update these Terms. For material changes we will update the effective date and notify account administrators by email or in-app. Continued use after changes take effect is acceptance.
Assignment. You may not assign this agreement without our written consent. We may assign it — including to a company, LLC or other entity later formed by or on behalf of the AFP Desk owner, or to a successor in a merger or sale of the business — without your consent.
Notices. To you: the email address on your account. To us: contact@afpdesk.com. Notice is effective on delivery, or on the next business day after email transmission.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages, third-party platform failures, natural disasters, labor disputes and government action.
Severability and waiver. If a provision is unenforceable it is modified to the minimum extent needed, or severed, and the rest stays in force. A failure to enforce is not a waiver.
Independent parties. Nothing here creates a partnership, joint venture, franchise, employment or agency relationship.
Entire agreement. These Terms, the Privacy Policy and the Subscription Policy are the entire agreement about the services and supersede all prior discussions. Any purchase order or vendor form terms you issue are void.
Effective September 8, 2026
This policy explains what AFP Desk ("AFP Desk", "we", "us") collects, how we use it, and your choices. It covers the AFP Desk web applications, portal, dispatch desk, API and monitoring tools (the "Services").
AFP Desk serves businesses, not consumers. Two different roles apply:
Account information you give us: name, company name, email, phone number, timezone, language, and optionally your USDOT number.
Operational data you or your team enter or import: driver records (name, email, phone, pay rates, hour caps, availability, notes, optional photo), truck records, loads and trips, schedules, dispatch logs, and payroll and performance reports.
Connected account data. For Dispatch Pro, Safety Pro, Dispatch Pro+ and Self Dispatch Pro, we access accounts you hold with third-party systems, using the access you grant us:
We store the resulting alerts, events and snapshots in your workspace. Where a safety event needs review we view camera video inside your own Netradyne account; we do not download, export or store that video, and we never use driver video, telematics or safety scores to train any model. These are your accounts with your vendors — see the Terms of Service.
Communications. Support messages, and the content of dispatch notes and alerts our personnel record for your account. For managed dispatch we call and text your drivers on your behalf, and we keep a record of what was sent. We do not record calls.
Usage and technical data: login timestamps, session cookies needed to keep you signed in, IP address, browser and device information, and audit logs of actions taken in your workspace.
We do not collect payment card numbers. Stripe collects and stores those directly.
To provide, operate and support the Services; to dispatch and monitor for the services you purchased; to send alerts by portal, email and SMS; to bill you and process subscriptions; to send account, billing and security email; to answer support requests; to detect and prevent fraud, abuse and security incidents; to keep audit records; and to meet legal obligations.
We also create de-identified and aggregated information — which does not identify you, your company or any driver — to monitor performance, benchmark and improve the Services.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use your data to advertise to you.
Service providers who help us run AFP Desk, each under their own confidentiality and security commitments and permitted to use the data only to serve us:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing and subscription billing |
| Resend | Transactional email (receipts, password resets, verification, alerts) |
| Twilio | SMS alerts and driver text messaging |
| Vercel | Web application hosting |
| Railway | API, worker and database hosting |
Resellers ("Providers"). If your account was set up or is serviced by an authorized AFP Desk Provider, that Provider's administrators can see your workspace in order to serve you. They are bound by a written agreement covering confidentiality and data protection.
Systems we connect to on your behalf. Amazon Relay, Geotab and Netradyne are your accounts with your vendors, not ours. We read from them with the access you grant and write back only what you ask us to. What those vendors collect is governed by their own agreements and privacy terms with you, which we do not control.
Legal and safety. We may disclose information if required by law, subpoena or lawful request, or where necessary to protect our rights, our users, or the safety of any person.
Business transfer. If the AFP Desk business is reorganized into a company, sold, merged or transferred, account and operational data may transfer as part of that transaction. This policy continues to apply until replaced.
When a trucking company uses AFP Desk to text schedule information to its drivers, we process the driver's mobile number, the message content, and delivery and opt-out status so we can send the message and honor opt-outs. We do not sell, rent or share mobile phone numbers, SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with our messaging service provider (Twilio, see above) so that messages can be delivered, and as required by law. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for help. See section 5A of our Terms of Service for the full SMS Terms.
We keep account and operational data while your workspace is active. When a workspace is canceled it enters a 30-day recovery window — access is suspended, data is retained, and it can be restored on request. After that window the workspace and its data are permanently deleted and cannot be recovered.
We may keep billing records, audit logs and de-identified data for as long as needed for legal, tax and security purposes.
You can export your operational data at any time from your workspace.
We use encrypted connections (HTTPS/TLS), hashed passwords, scoped session tokens, role-based access controls, per-workspace data isolation, and audit logging. Access by our personnel is limited to the customers they are assigned to. Connected account credentials and monitoring tokens are stored in hashed or encrypted form, used only to deliver your service, and destroyed when you cancel or revoke access.
No system is completely secure and we cannot guarantee absolute security. Tell us at contact@afpdesk.com immediately if you believe your account has been compromised.
You can review and update account information in your workspace settings at any time. You can request a copy of your data, ask us to correct it, or ask us to delete your account by emailing contact@afpdesk.com. We will verify your identity and respond within the time the law allows.
You can turn off SMS and email alert channels in your notification settings. Recipients can opt out of texts by replying STOP. Account, billing and security messages cannot be turned off while your account is active.
If your business or its personnel are in California, the CCPA/CPRA may apply. We do not sell or share personal information as those terms are defined, and we do not use sensitive personal information for anything beyond providing the Services. California residents may request access, correction, deletion, and details of what we collect and disclose, and will not be discriminated against for exercising those rights. For driver data, direct your request to the carrier that employs you; we will support them in responding. To make a request, email contact@afpdesk.com.
AFP Desk is offered to businesses in the United States and data is processed there. The Services are not directed at users outside the United States, and we do not offer them under the GDPR or other non-US privacy regimes.
The Services are for business use by motor carriers and their teams. They are not directed at children and we do not knowingly collect information from anyone under 18.
We may update this policy. For material changes we will update the effective date above and, where appropriate, notify account administrators by email or in-app.
Effective September 8, 2026
This policy governs pricing, billing, cancellation and refunds. It is part of the Terms of Use and Service, and on billing questions it controls.
| Service | Price | How it bills |
|---|---|---|
| Schedule Pro — Flex | $1 per billable load | Weekly, based on locked loads |
| Schedule Pro — Unlimited | $100 per week | Flat weekly |
| Dispatch Pro | $15 per hour | Weekly, × hours per night you select |
| Safety Pro | $5 per hour | Weekly, × hours per night you select |
| Dispatch Pro+ | $20 per hour | Weekly, × hours per night you select |
| Self Dispatch Pro | $149 per week | Flat weekly |
All prices are in US dollars. Dispatch Pro+ already includes Dispatch Pro and Safety Pro — it cannot be combined with either.
Schedule Pro and Self Dispatch Pro include a 14-day free trial. A payment method is required up front. Unless you cancel before the trial ends, the trial converts automatically to a paid subscription and your payment method is charged. One trial per company.
A billable load is one load record, priced at $1. Loads are counted as follows:
You can review your locked billing history, day by day, in your workspace at any time.
Dispatch Pro, Safety Pro and Dispatch Pro+ bill weekly, at the hourly rate multiplied by the hours per night you select at checkout (between 6 and 14). You are billed for the coverage you reserve, whether or not you use all of it. To change your hours per night, contact contact@afpdesk.com; changes take effect at the start of the next weekly billing period.
Subscriptions bill in advance on a recurring weekly cycle through Stripe. AFP Desk never sees or stores your card number.
By subscribing you authorize recurring charges to your payment method — including trial conversions and any applicable taxes — until you cancel. You are responsible for all sales, use and similar taxes, which may be added at checkout. Prices are exclusive of tax unless stated.
Keep your payment method current. You are responsible for charges incurred under your account.
You may cancel at any time from the billing portal in your workspace, or by emailing contact@afpdesk.com.
Cancellation stops future billing. It does not reverse charges already made.
All fees are non-refundable. This includes partial weeks, unused hours, unused loads, and periods during which you did not use the Services. We do not provide credits or refunds for cancellations made mid-cycle, and locked Flex billing days are final.
We may issue a refund or credit at our sole discretion — for example, for a confirmed billing error on our side. Doing so once does not obligate us to do it again. Nothing here limits a refund we are required to give by law.
Do not initiate a chargeback before contacting us. Email contact@afpdesk.com and we will review any charge you believe is wrong. A chargeback filed without contacting us first may result in immediate suspension.
If a charge fails we will retry and notify the account's billing contact. If the balance is unresolved after 7 days, we may place your workspace in a read-only or blocked state, and we may stop delivering managed dispatch and monitoring. Access is restored once the balance is paid. Alerts and dispatch coverage do not run while an account is suspended for non-payment.
If an account remains unpaid for 30 days we may cancel it. A canceled workspace enters the 30-day recovery window described in the Terms of Service, after which its data is permanently deleted.
We may change prices. We will give at least 30 days' notice by email or in-app before a change applies to an existing subscription, and the change takes effect at the start of a billing period. If you do not accept a price change, cancel before it takes effect — continuing to use the Services after that is acceptance.
Promotional pricing, coupons and discounts apply only as described at the time of the offer, for the stated period, and cannot be combined unless we say so. We may end or modify a promotion for future subscriptions at any time.
If your account is serviced by an authorized AFP Desk Provider (reseller), your fees, invoicing and cancellation terms are set by your agreement with that Provider, not by this policy. Contact your Provider for billing questions.
AFP Desk